Return Policy
Returning your products to Pinoy Culture
Pinoy Culture will issue a full refund (excluding shipping) for your online purchase if you:
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Return new books, unopened CDs, DVDs and other products in their original condition.
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Include the packing slip of the package you received.
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Mail your return within 30 days of the shipment date listed on your packing slip.
Pinoy Culture shall have no obligation to refund or return any items it receives that are not in compliance with these three requirements.
· Please provide notice via email to info@pinoyculture.ca for the item to be returned.
· Upon Pinoy Culture confirming the return, please ship all returns with packing slip enclosed to:
Pinoy Culture
87 Dewey Drive, Scarborough,Ontario
Canada M1R3K8
Important Notifications:
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Refunds cannot be issued for any prepackaged products that are returned opened or have obvious signs of use.
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No credits will be granted for any item that is returned after 30 days from the shipment date listed on your packing slip.
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The cost of postage for all returns is the responsibility of the consumer.
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Only products purchased from Pinoyculture.ca website falls under the Returns Policy above.
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We recommend shipping all returns via a traceable carrier (Canada Post, UPS, FEDEX, DHL) and retaining the carrier's tracking number until you receive your credit or refund. We regret that we cannot assume any responsibility for unreceived returns shipped via a non-traceable carrier.